Refund Policy

How billing, cancellation and refunds work for Provamar subscriptions.

1. Free and early-tester access

While you are on a free plan or an early-tester / partner arrangement, there is nothing to refund — you are not charged. If we agree a paid arrangement with you in writing, that agreement governs.

2. Subscriptions and billing periods

Paid plans are billed in advance for the period you choose (monthly or annually). Your subscription renews automatically at the start of each new period unless you cancel before that period begins.

3. Cancelling

You can cancel at any time from Settings → Billing, or by contacting us. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for. We do not automatically refund the unused part of a period.

4. When we do refund

We will refund you in these cases:

• A duplicate charge, or a charge that is clearly an error on our side.
• A charge taken after you cancelled, where you cancelled before the renewal date.
• A material failure of the Service that we cannot put right in a reasonable time, for the affected period.
• Where a refund is required by the law that applies to you.

5. Annual plans

Annual plans are discounted on the basis of the full term, so we do not refund the remainder of an annual term by default. If your circumstances change materially, contact us — we would rather find a workable answer than have you stuck.

6. Business customers and statutory rights

Provamar is sold to businesses. Consumer cooling-off rights (such as the EU 14-day right of withdrawal) generally do not apply to business purchases. Nothing in this policy limits a statutory right you do have.

7. How to request a refund

Email us with your organisation name and the charge in question. We aim to respond within five (5) business days, and to process approved refunds back to the original payment method within ten (10) business days.

8. Your data

Cancelling or receiving a refund does not delete your records immediately. You can export everything at any time, and we keep your data for a reasonable period afterwards so you can finish exporting. See the Terms and the Privacy Policy.

9. Changes to this policy

We may update this policy. The version above identifies the current one, and changes do not apply retroactively to charges already made.

Contact

Questions about a charge? Contact us at todamoonbro@gmail.com.